If you don't, choose the From dropdown box and choose your shared mailbox. Open the email message you want to reply to.įrom field at the top of your message, you should see the name of your shared mailbox.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message. If you don't see your shared email address, choose Other email address and then type in the shared email address.įinish typing your message and then choose Send.įrom now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list. If you don't see the From field at the top of your message, choose Options > From.Ĭlick From in the message, and change to the shared email address. Type the shared email address, such as OK > OK. Make sure the correct account is highlighted, then choose Change. If that didn't work, then manually add the shared mailbox to Outlook:Ĭhoose Account Settings, then select Account Settings from the menu. Wait a bit and then close and restart Outlook again. If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears.

The shared mailbox should automatically display in your Folder pane in Outlook. Add a shared mailbox to OutlookĪfter your admin has added you as a member of a shared mailbox, close and then restart Outlook. For more information, see Create a shared mailbox, which describes what the admin needs to do. Tip: Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member.

Outlook open shared mailbox